Politique de remboursement

This Return and Refund Policy applies to purchases made through astrthelabelx.shop.

Contact email: info@astrthelabelx.shop

This policy is intended to operate consistently with applicable French and European Union consumer protection laws. Nothing in this policy excludes or limits any mandatory statutory right available to a consumer.

1. Statutory Right of Withdrawal

Customers who qualify as consumers and purchase goods online generally have a statutory right to withdraw from a distance contract within 14 days, without having to provide a reason, subject to statutory exceptions.

For goods, the withdrawal period generally begins after the customer receives the goods. If several goods from one order are delivered separately, the applicable period may begin after receipt of the final relevant item in accordance with applicable law.

To exercise the right of withdrawal, the customer must clearly communicate the decision to withdraw before the applicable withdrawal period expires.

Customers may contact:

Email: info@astrthelabelx.shop

The communication should contain enough information for us to identify the relevant order, such as the customer's name, order number and products concerned.

A customer does not need to provide a reason for exercising a valid statutory right of withdrawal.

Simply refusing delivery or sending a product back without clearly communicating the decision to withdraw may not, by itself, constitute a valid withdrawal notification.

2. Returning Products After Withdrawal

After exercising a valid right of withdrawal, the customer must return the relevant goods without undue delay and within the period required by applicable law. Under French distance-selling rules, goods generally must be returned no later than 14 days after the withdrawal decision is communicated.

Before sending a return, please contact info@astrthelabelx.shop so that we can provide the appropriate return instructions and return destination.

Please do not send products to an address appearing on a parcel, payment statement or other document unless we have confirmed that it is the correct return destination.

3. Condition of Returned Products

Customers may inspect a product to the extent reasonably necessary to determine its nature, characteristics and functioning.

Products should, where reasonably possible, be returned with their original packaging, accessories, labels and documentation.

If a product has been handled beyond what is reasonably necessary to inspect it and that additional handling reduces its value, the customer may be responsible for the resulting diminished value to the extent permitted by applicable law.

The absence of original packaging alone does not automatically remove statutory consumer rights.

4. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain categories of goods or services where an exception is permitted by law.

Examples may include, depending on the circumstances:

• goods made to the customer's specifications or clearly personalised;
• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for health protection or hygiene reasons when the seal has been removed after delivery;
• certain sealed audio, video or software products once unsealed;
• certain digital content supplied under circumstances in which the consumer has expressly agreed to immediate performance and acknowledged the loss of the right of withdrawal; and
• other products or services legally excluded from the statutory withdrawal regime.

Any statutory exception will be applied only where legally applicable.

5. Return Shipping Costs

For a standard change-of-mind withdrawal, the customer may be responsible for the direct cost of returning the goods where permitted by applicable law and where the customer has been properly informed of that responsibility.

If a product is defective, damaged, materially non-conforming or incorrect because of an error attributable to us, reasonable return costs will not be imposed on the customer where applicable law requires the seller to bear those costs.

6. Refunds Following Withdrawal

Once a valid statutory withdrawal is exercised, refunds will be processed in accordance with applicable law.

Where legally permitted, we may wait until we have received the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.

Because standard delivery is free at astrthelabelx.shop, there is normally no standard outbound shipping charge to refund.

7. Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

• damaged;
• defective;
• materially different from its description;
• incomplete; or
• different from the product ordered,

please contact info@astrthelabelx.shop as soon as reasonably possible.

Please include your order number and a description of the issue. Photographs or other reasonable evidence may be requested where appropriate to help us assess the problem, but such requests will not be used to unlawfully restrict statutory rights.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction or refund.

8. French Legal Guarantee of Conformity

Consumers purchasing goods in France benefit from mandatory legal protections independently of our voluntary return policy.

French law provides a legal guarantee of conformity, and defects falling within the applicable rules may generally be claimed within a two-year legal framework after delivery. Remedies under the legal guarantee must be provided without improper charges to the consumer.

These rights exist independently of any commercial warranty that may be offered by a manufacturer or seller.

9. Hidden Defects

Consumers may also have rights under the French legal guarantee relating to hidden defects.

Under the applicable French framework, an action concerning hidden defects may generally be brought within two years after discovery of the defect, subject to the applicable legal conditions and limitation rules.

Nothing in this policy limits those mandatory rights.

10. Exchanges

We may offer an exchange where appropriate and where stock is available.

If an exchange cannot reasonably be provided, another remedy, including a refund where applicable, may be offered.

Statutory remedies for defective or non-conforming products remain unaffected.

11. Order Cancellations Before Shipment

If you wish to cancel an order before shipment, contact info@astrthelabelx.shop as soon as possible.

We will make reasonable efforts to stop processing the order. If the order has already entered fulfilment or shipping and cannot be stopped, the applicable withdrawal and return procedures may instead apply.

12. Refund Processing

Once a refund is issued, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.

We are not responsible for payment-provider processing times after the refund has been successfully transmitted, although we will provide reasonable assistance if there is a payment issue.

13. Sale and Promotional Items

Mandatory French consumer rights continue to apply to qualifying products purchased during a sale or promotion.

Buying a discounted product online does not, by itself, eliminate the statutory withdrawal right.

14. Contact

For all return, withdrawal, exchange or refund requests, contact:

astrthelabelx.shop
Email: info@astrthelabelx.shop