Politique d’expédition

This Shipping Policy applies to orders placed through astrthelabelx.shop.

1. Free Standard Shipping

We provide FREE STANDARD SHIPPING ON ALL ORDERS.

There is no minimum purchase requirement for our standard free-shipping offer unless a different condition is clearly disclosed before checkout.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 days

The applicable delivery estimate is calculated according to the information made available when your order is accepted and may vary depending on destination, order processing, carrier operations and circumstances outside reasonable control.

Where a legally binding delivery date or timeframe is stated during checkout or in the order confirmation, applicable statutory rights concerning that delivery commitment remain unaffected.

3. Order Processing

After an order has been successfully placed and payment has been authorised, the order enters processing.

Processing may include:

  • payment verification;
  • fraud screening;
  • stock confirmation;
  • order preparation;
  • packaging; and
  • transfer to the relevant delivery provider.

Customers should ensure that all delivery information is correct before completing checkout.

4. Shipping Confirmation

Where available, customers may receive a shipping confirmation after the order has been dispatched.

Tracking information may be provided where supported by the relevant carrier.

Tracking activity may take some time to become visible after a shipping label or tracking number is created.

5. Delivery Delays

Occasional delays may occur because of circumstances such as:

  • high seasonal order volumes;
  • carrier disruption;
  • severe weather;
  • customs procedures;
  • transport network disruption;
  • incorrect delivery information;
  • public holidays; or
  • other circumstances outside reasonable operational control.

If your order has not arrived within the expected period, contact:

info@astrthelabelx.shop

Please provide your order number so that we can investigate.

Nothing in this section removes statutory remedies available when a seller fails to comply with its delivery obligations. French consumer guidance provides specific remedies for qualifying delivery delays and cancellations.

6. Incorrect Shipping Address

Customers are responsible for providing complete and accurate delivery information during checkout.

If you notice an error, contact info@astrthelabelx.shop immediately.

We will make reasonable efforts to update the address before dispatch, but changes cannot always be guaranteed once an order has entered fulfilment or has been transferred to a carrier.

If a parcel is returned because of an incorrect or incomplete customer-supplied address, please contact us so the available options can be reviewed.

This provision does not apply where the delivery problem was caused by our error.

7. Lost Packages

If tracking information indicates an unusual delay or if you reasonably believe your shipment has been lost, please contact us.

We may investigate the shipment with the carrier.

Where the seller remains legally responsible for delivery, carrier loss will not remove mandatory customer remedies.

8. Damaged Packages

If goods arrive damaged, contact info@astrthelabelx.shop as soon as reasonably possible.

Please keep the goods and packaging while the matter is investigated.

We may ask for photographs or other reasonable evidence to help assess damage occurring during transit.

This evidence request does not limit statutory rights concerning defective or damaged goods.

9. Multiple Parcels

An order containing multiple products may sometimes be delivered in more than one parcel.

If this occurs, the parcels may arrive on different dates.

You will not be charged additional standard shipping fees merely because we divide an order into multiple shipments.

10. Customs and Cross-Border Deliveries

Depending on where goods are dispatched from and delivered to, customs procedures may affect transportation.

Any taxes, customs duties or other mandatory charges will be handled according to applicable law and the information provided to the customer during the purchasing process.

We will not intentionally impose undisclosed mandatory charges that should legally have been disclosed before purchase.

11. Withdrawal and Returns

Shipping and delivery do not remove a qualifying consumer's statutory right of withdrawal.

Consumers buying qualifying goods online generally have at least 14 days after receipt to exercise their right of withdrawal, subject to statutory exceptions.

Full instructions are provided in our Return and Refund Policy.

12. Defective or Non-Conforming Goods

Delivery of a product does not affect statutory legal guarantees.

Qualifying consumers may exercise rights under the French legal guarantee of conformity where applicable.

13. Contact

For shipping questions, delayed deliveries, damaged parcels or tracking enquiries:

astrthelabelx.shop
Email: info@astrthelabelx.shop